About the Job The Apprentice Optician creates exceptional value in the lives of patients by delivering exceptional service. Duties and Responsibilities * Conveys a commitment to providing unsurpassed Patient Experience by performing the following Sales and Service Process steps: o Greeting the Patient o Explaining the Process in a transparent way o Merchandise Selection o Solve visual problems or challenges for customers o Tendering o Dispensing * Assists the patient in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems. Assists other employees with difficult and complex areas of customer product needs and prescriptions. * Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems. * Shows patience and courtesy with patients; tracks down...